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FAQs

>> How Do You Sell Dresses at Such Low Prices?
    Dresses100.com is able to offer its dresses online 50% - 80% off retail prices for 2 key reasons.
    --- We operate with lower overheads than a local retail store. We do not need to rent a store, employ sales staff or an alterations department.
    --- Our dresses come directly from the manufacturers that we cooperate with. We do not use third party sources.

>> How about the Quality of your Dresses?
Dresses100.com is the world's leading online wedding apparel, jewelry, costume and other fashion products website. we are the first and only store which has the registered brand. We provide complete one-stop shopping for all brides, bridesmaids, wedding party members and for other special occasions.
    Dresses100.com inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.
    You can see our quality comparison with other mediocre or cheap quality products.

>> What materials do you usually use on your wedding/prom dress products?
Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps. Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
Satin: A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
Silk: The most sought-after, cherished fiber for dresses (and also the most expensive).
Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.
Taffeta: Crisp and smooth, with a slight rib.
Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).

>> How can I see a swatch of the color I'm interested in before I order?
We do have free fabric swatches available, such as satin, chiffon and Tulle, but you will also need to pay the shipping cost which is $24.00. If you need a fabric swatch, please contact our customer service first.

>> How do I decide what size to order?
You can choose a standard size or give us your custom measurements. Please view our Size Chart. Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure.
Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.


>> Are these used dresses?
All gowns and products we offer are new and direct from the designer. We do not accept or offer resale items.

>> Do you have a Catalog you can send me?
If you would like to save a picture on your computer you can do so by clicking on the image with your right mouse button. A pop up window will appear and you will want to click "save image as" another window will appear showing you the name and folder your picture will be saved in. Click the Save button and your picture will be available for you to print out and view at your convenience. But if you want to receive a Printed Catalog,you can contact us.

>> What happens if when I get my dress it doesn't fit?
Unlike most bridal salons and dress websites, which have the return policy: ALL SALES ARE FINAL, Dresses100.com now has one of the best dress Return and Exchange policies in the industry.Please check our return policy.

>> Can you tailor the dresses according to the pictures that I offer?
Yes, you can realize your dreaming designs with lowest price at Dresses100.com. If you see your wonderful dresses, please contact us and offer the pictures to us. Or you may design dresses by yourself.

>> Can I cancel my order and when?
If you want to cancel your order,please contact with us within 48 hours from the time you placed your order,otherwise,we will charge you US$45.00 for handle fee.

>> Can I get a discount in large quantity?
Yes, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.Please CONTACT US or submit a large order.

>> How do I place my order with you?
You can place an order with us online, by fax, phone, or mail. We have a secure server and gladly accept Visa, Master Card, American Express and Discover. Please see our Ordering Information page.

>> What payment methods do you accept?
We accept payment either by Credit Card, PayPal, Western Union or direct wire transfer .

>> Is it safe to use my credit card on your site?
Yes! Dresses100.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

>> When should I order?
Please place your order as far as in advance of your wedding or party date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

>> Do you have a store I can visit?
We are a professional on-line company and have no retail stores. Our address is posted on our website for returning and exchanging.

>> About Zipper versus Lace-up closure:
We normally suggest our customer to use lace-up closure as it allows at least 5 cm as size tolerance in case of any inaccurate measurement or small size deviation regarding different styles.(eg, strapless style needs the tighter measurement while others might be different). So, the benefit with lace-up closure is to largely avoid the afterwards trouble or complaint towards size unfitting issue especially in the international order.
Only when customer clearly knows how to measure and decide to take the zipper, can we make the zipper for them based on accurate measurement and communication to make sure the right size.
So, this is our suggestion to you as well as our target is the same. If some customers really decide to take the zipper, then we of course can provide zipper as well.
Above is for your referrence and if you have any problem, pls feel free to ask us.

>> What can I do if I don't like the dresses that I have received?
We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted. For the details please click Return & Exchange.

If you have other questions,please contact us

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